Return & Exchange
At Kids Closet, we want you and your little ones to be completely happy with your purchase. If you receive an item that doesn’t meet your expectations, we’re here to help.
Return & Exchange Period
You can request a return or exchange within 7 days of receiving your order.
To be eligible, the item must be:
- Unworn and unused
- In its original condition
- Free from stains, damage, perfume, or washing
- Returned with the original tags and packaging
- Accompanied by the order details or proof of purchase
Items That Cannot Be Returned
For hygiene and safety reasons, certain items may not be eligible for return or exchange, including:
- Used or washed products
- Items without original tags
- Damaged items caused after delivery
- Items purchased during a final sale or clearance sale, unless they arrive damaged or defective
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team within 7 days of receiving your order.
Please provide:
- Your order number
- Product name
- Reason for return or exchange
- Clear pictures of the product, if it is damaged or defective
Our team will review your request and guide you through the return process.
Items Damaged or Incorrect
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.
We may ask you to provide clear photos or videos of the item so our team can verify the issue. If the issue is confirmed, we will arrange an appropriate replacement or solution.
Exchange Policy
Exchange requests are subject to product availability. If the requested size, color, or product is unavailable, we may offer an alternative option or another suitable solution.
Refund Policy
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed according to the payment method and refund procedure available at the time of purchase.
Please note: Original delivery charges may be non-refundable unless the return is due to an error on our part or a defective product.
Return Shipping
Customers may be responsible for return shipping costs when the return or exchange is due to a change of mind, incorrect size selection, or personal preference.
If the item received is incorrect, damaged, or defective, Kids Closet will review the case and may cover the applicable return shipping cost.
Important Note
Please check your order carefully as soon as you receive it. We recommend keeping the original packaging and tags until you are completely satisfied with your purchase.
Kids Closet reserves the right to refuse returns or exchanges that do not meet the conditions mentioned above.
Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact our customer support team. We’ll be happy to assist you.
Thank you for shopping with Kids Closet! 💕